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SBL Earns Top Honors

Illinois Performance Excellence Awards Top Honors to SBL

December 6, 2011 12:58 p.m.

Sarah Bush Lincoln earned the highest performance honors from Illinois Performance Excellence, the 2011 Gold Award for Achievement Excellence.

SBL President and CEO Timothy A. Ols said, “This is a phenomenal achievement for Sarah Bush Lincoln as it moves forward on its journey toward excellence.”

Earlier this year SBL voluntarily submitted a 50-page application to the Lincoln Award program (now known as Illinois Performance Excellence, ILPEx). It applies the Malcolm Baldrige Performance Excellence Program criteria to evaluating the performance of an organization. This holistic evaluation looks at how an organization: 1) leads; 2) plans; 3) listen to its customers; 4) uses data and measures to drive performance; 5) engages its workforce; 6) improves its processes; and 7) delivers results. The program looks for evidence of exceeding the rigorous criteria and two key elements of performance: cycles of continuous improvement and sustained high level, benchmarked, results. In other words: How do you do it? How do you compare to the best? Show us the results.

A group of 11 examiners visited SBL for a week-long evaluation in September. “We’ve never been so thoroughly evaluated!” Ols said.

SBL has been working toward this goal for several years as it first earned the silver award in 2005 and again in 2008. “Through this journey, employees and volunteers have become more deeply engaged in the total healthcare process and actively seek improvements across the organization. It was clear to the Illinois Performance Excellence examiners that employees throughout the organization understand our mission and our strategic goals. Increased attention to the available data has helped us make steady improvements in patient experience and quality scores across the board surpassing many of the state and national measures,” he said.

Ols added, “This Illinois Performance Excellence recognition is testament to the work the entire organization has done to ensure it is providing excellent care, every person, every time, everywhere This is the next important step on our journey to becoming a Baldrige-level organization.” Darcy Davidsmeyer, President and CEO of Illinois Performance Excellence congratulated all of the recipients of the ILPEx Awards for Excellence and for committing to an on-going journey to excellence. "This year's recipients are outstanding examples of organizations that understand the impact and benefit that comes from a shared vision and alignment of processes, through the use of the Baldrige Criteria for Performance Excellence."

Since the first awards were given in 1995, there have been only four healthcare recipients of the gold-level award. And this year, Sarah Bush Lincoln is ranked among the highest performing organizations in the state, Ols said.

A recognition ceremony will be held in January. For more information, contact Lorenzo Smith, 258-2342.