1000 Health Center Drive
(217) 258-2525

Visitor Information

Visiting Hours | Campus Map

Our primary responsibility is to the health of our patients. Visitors are encouraged to be sensitive to the needs of our patients by keeping visits short and being considerate of the condition, treatment and recuperation activities of all of our patients.

In an effort to provide an environment that promotes healing, is safe, and is comfortable, Sarah Bush Lincoln supports a flexible visitor policy. Our patients control their own visitor flow. Patients may appoint a “support person” who helps fulfill their wishes. Patients may also identify persons they wish to be admitted as visitors. Door signage is available to each patient to help convey their wishes.

Persons are requested not to visit if they are recovering from a contagious illness or have had contact with a contagious illness, or have a fever, cough, sore throat or other respiratory or gastrointestinal symptoms to which we do not want to expose patients.

All entrances to the Health Center, except at the Emergency Department, are locked at night and require a staff badge swipe or staff keypad access number for entry. See the door signage for specific times. Visitors in the building after 8:30 pm, or those who have permission to spend the night, will be required to have or wear an identification sticker issued by Security. The sticker is color-coded to the particular unit they will be on and will include the visitor’s name and patient room number. 

For privacy and comfort, we ask that large groups of visitors use the various public reception areas to congregate rather than hallways as they take turns visiting the patient. We ask that visits be kept short and visitors limited to two at a time in the patient’s room. We also ask that visitors be sensitive to roommate needs for privacy during visits.   

No animals or pets, other than service animals for individuals with disabilities, are allowed. 

Visiting privileges can be restricted by the Health Center and doctors at any time it is deemed necessary. If visitors become disruptive, Security and supervisory staff will take measures up to and including asking a visitor to leave and/or involving law enforcement authorities.  

When visiting patients, use Parking Lot P2 in front of the Health Center. Access patient rooms by entering Entrance B and use Elevator B.

3 East, 4 East, 4 West
A support person is permitted to remain with the patient at all times. Two visitors at a time for short periods.

3 West   
Visiting hours are 6 to 8 pm, Monday through Friday, 2 to 4 pm and 6 to 8 pm on Saturdays, Sundays and holidays. For safety reasons, all visitors are checked in by Security before entering the unit. Personal belongings not permitted on the unit with a visitor are secured in lockers outside the unit for which the visitor is given a key. Two visitors are allowed to visit at a time. 

Close Observation
Visiting hours are from 8:30 am to 8:30 pm. A support person is permitted to remain with the patient at all times. This person is considered a visitor. Visits are restricted to two visitors at a time. We encourage rest periods between visits. Children age 14 and younger must be accompanied by an adult. Dial 2223 on the intercom phone outside the unit and please wait for permission to enter, as the Close Observation Unit is a restricted access area. Further questions or concerns may be directed to the nurse’s station at 258-2223.

Critical Care Unit
A support person is permitted to remain with the patient at all times. Two visitors at a time can visit between 8:30 am and 8:30 pm. Visitors under the age of 14 must have visits pre-arranged with the Critical Care Unit (CCU) staff. Instructions for entering CCU to visit are posted by the telephone at the CCU entrance.

Women and Children’s Center (2W - Obstetrics, Gynecology and Pediatrics)
A support person is permitted to remain with the patient. Siblings of the newborn are allowed to visit under direct supervision of an adult; this adult cannot be the patient. Specific visiting policies apply for vaginal and cesarean birth and physician consent must be obtained. This is a secure access unit to provide additional security for the patients. In order to gain access to the unit, all visitors must use a code provided by the patient they are visiting. 

Restricted Visitation

With the onset of the cold, flu and RSV season in the fall, Sarah Bush Lincoln has implemented visiting restrictions to Women & Children’s Center.

• Seasonal visitation restrictions will  begin Oct. 1 - March 31. 

• Visitors should be healthy with no symptoms of cold, flu or other illnesses. 

• In the Labor and Delivery Unit, no one under the age of 18 will be permitted to visit in the unless they are siblings or parents of the patient being visited.

• Visitation is restricted to caregivers only for pediatric patients in isolation due to RSV, flu or other illneses. No siblings will be permitted to visit.

Protective health equipment, such as gloves and masks, are available near patient rooms, and hand sanitizer is always available at entrances of each of Sarah Bush Lincoln’s buildings, on patient care floors and inside all patient rooms. Visitors are encouraged to use it to protect themselves and help stop the spread of germs.

Seasonal restrictions are implemented because infants and children are some of our most fragile patients, and our goal is to keep them from contracting contagious viruses which could impact their well being.

Surgical Services
Two visitors at a time are allowed in the pre-operative and post-operative areas.

Sending Mail or Cards

Mail may be sent to Sarah Bush Lincoln patients addressed as:
[Patient's Full Name]
c/o Sarah Bush Lincoln Health Center
1000 Health Center Drive
P.O. Box 372
Mattoon, IL  61938

Using the patient's home address as the return address on the mailing envelope will make forwarding mail easy in the event that they have been discharged.

You may also send an eCard.

Phoning a Patient?

Patients may place outgoing calls 24 hours a day. To avoid interrupting their rest, they may receive calls between 7 a.m. and 10 p.m. daily. An operator will direct incoming calls to the nursing unit if they are made outside of these hours. Calls can be made directly on a touch-tone phone by dialing either 258-2525 or 348-2525. A recorded message instructs you to press 4, and then enter the three-digit room number. If you do not have a touch-tone phone or do not know the room number, an operator is always available to assist.

Cellular phone use is prohibited on the fourth floor of the Health Center because the phones can disrupt patient monitors.

Security and Parking

Hospital security officers are on duty after regular business hours and are available to escort visitors to their cars during non-daylight hours, so don’t hesitate to ask for help. To reach a security officer, call the Operator on one of our in-house phones. Parking in well-lit lots is provided for visitors in the two main parking lots in front of the Health Center, as well as on the west side of the building near the Emergency Department entrance.

We also now offer free valet parking for patients and visitors at Entrance A. Vehicles will be parked by the valet between the hours of 7:30 a.m. and 4 p.m. and will be retrieved 24 hours a day.  

Cafeteria - The Basement Bistro

Visitors are welcome at The Basement Bistro located on the ground level.

The vending area near the Emergency Department Lobby is open 24 hours a day and offers a variety of snacks and beverages. A microwave is also available. There is also vending machines in the Surgery Center, and on the second and fourth floors.


Smoking is prohibited in the Health Center and on the property. Visitors are not allowed to smoke in patients’ rooms or in any part of the Health Center.

The Gift Shop

The Gift Shop is located near the Main Lobby (Entrance A). A variety of merchandise, including greeting cards, jewelry, gift items, fresh flowers, candy, balloons and magazines is available for your convenience. Visa and Mastercard are accepted. The Gift Shop hours are from 9:00 a.m. to 6:30 p.m., Monday through Friday; Saturday and Sunday, 12:30 to 4:30 p.m. Shopping by phone is available by calling ext. 2168.

Lincolnland Home Medical, Mattoon and Effingham
- Breast pump sales and rentals
- Nursing bras

Automatic Teller Machine

Provided by First Mid-Illinois Bank & Trust
Located in the hallway between the Main Lobby (Entrance A) and the Emergency Department by the restrooms.

Patricia A. Jenkins Medical Library

The library provides information to patients and their families about their illnesses. Telephone numbers and addresses of agencies to contact about specific diseases are also available. A professional library staff assists its customers in locating information. Hours are from 8 a.m. to 4:30 p.m., Monday through Friday. Call ext. 2262.

Sarah Bush Lincoln Prairie Medical Pharmacy

The Prairie Medical Pharmacy is a full-service outpatient pharmacy that offers quick, convenient service and competitive pricing. The pharmacy is located right off the Health Center’s Main Lobby (Entrance A) - handy for patients being discharged or those visiting their physicians on the west side of the building. Pharmacy hours are from 8:30 a.m. to 5:30 p.m., Monday through Friday. Call (217) 258-2411 for more information. 

Getting your prescription filled at Prairie Medical Pharmacy has never been easier or more convenient. 

   • No extra trips to pick up medications.
   • No long delays at the pharmacy

New Services Offered

Medication Counseling
Do you have questions about your new medications?
Before leaving Sarah Bush Lincoln, a licensed pharmacist will come to your room to review all your medications with you and answer any questions you might have.

First Fill Program
Save yourself a trip to the pharmacy on the way home from the hospital and get your new medications filled before you leave the hospital with our new First Fill Program. At Prairie Medical Pharmacy we will fill your new medications and deliver them to your hospital room before you are discharged.

Co-pay Assistance/Low-Cost Preferred Medications
Medications can be expensive, and some insurance formularies won’t cover them. Prairie Medical Pharmacy will work with you to help you pay for your medications through prescription drug assistance programs with manufacturing companies and local and area organizations.

We have also developed a new Low-Cost Medication list. Check with the pharmacy to see if your medications are on the list.

Vaccination Clinic
If you need a vaccine, Prairie Medical Pharmacy can provide it at a competitive price. We will be offering vaccines including:
• Flu
• Shingles
• Pneumonia
• Tdap

Delivery Service
Prairie Medical Pharmacy will deliver medications right to your door in Mattoon/Charleston - next day only. Call Prairie Medical Pharmacy to request your refill at 217-258-2411.

8:30 am to 5 pm – Monday through Friday

As an added plus, we'll work with your Sarah Bush Lincoln doctor to keep track of all your medications so that you can be provided with a personalized medication list. 

For more information, speak with one of our clinical pharmacists by calling Prairie Medical Pharmacy at (217) 238-2411.

Nurse Staffing Information 

The public has the right to access nurse staffing information. The request may be made at any time by calling the general hospital number at (217) 258-2525 and requesting to speak to the Nursing Supervisor.