The Effingham Ambulatory Surgery Center was recently named a 2020 Pinnacle of Excellence Award winner by Press Ganey for achieving excellence in patient experience.
The Pinnacle of Excellence Award recognizes top-performing healthcare organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in patient experience.
Jeany Dunaway, RN, CASC, administrator at the Effingham ASC, explained that the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. The Press Ganey Pinnacle of Excellence Award is a highly regarded symbol of achievement in the healthcare industry.
“To receive this award for the third year in a row, is such an honor! We have a fantastic team of physicians, nurses and supporting staff that live our mission of treating our patients like a member of our family and striving to provide excellent care,” Dunaway said. “We are fortunate in a small community to have such availability to fantastic health care and we are beyond excited to provide this to our neighbors. We realize that in health care our patients have a choice and we are honored and grateful to be able to care for them at a facility that is in the top 5 percent in the nation.”
Lisa Kowalski, MD, Chair of the EASC Board of Managers added; “The physicians at the center are very honored to work in a facility that provides such excellent care. We recognize that this honor is only possible because of our extraordinary staff and administrators who put patient care and safety first on a daily basis.”
Press Ganey Chairman and Chief Executive Officer Patrick T. Ryan congratulates the center on its achievement. “The caregivers and staff of the Effingham Ambulatory Surgery Center touch the lives of patients and their families in profound ways,” he said. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”
The Effingham Ambulatory Surgery Center is located at 904 West Temple, Effingham. It is a fully licensed, certified, and accredited outpatient surgery center. Its highly trained professionals perform a broad range of outpatient surgical procedures and strive to care for every patient and their family as if they were their own family members. When combined with its state-of-the-art equipment, this care results in safe and successful procedure.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.